“I said at the start that if the Nexus S were my first-ever smartphone I’d probably love it. But since it wasn’t my first, I come to it (and maybe more importantly to the operating system) with expectations of performance, stability, battery life, and general attention to detail that it just can’t meet. Sure, it comes with a whole host of freedoms that I can exercise, like installing a third-party keyboard component to replace the system keyboard, but I didn’t exercise those freedoms because I don’t care, I’m just not that guy. I never themed my Windows installations, never jailbroke my iPhone, never turbocharged my car. I want a phoneputer that just works and lets me pursue my own goals; goals that don’t include being a sysadmin. The Nexus S does everything one could reasonably expect of a smartphone, and it does them competently, but if you’ve experienced a smartphone that does those things exceptionally, mere competence is a big step backward.”
(Via Daring Fireball.)
Features vs. usability really is not a contest.